Formal email Claudia Martin

To company gadgets

My name is Claudia Martin and I am a buyer of your product, I am writting with regard to that last friday I bought an MP3 player through the site when the packaging arrived it was fine but  when i opened, It tried to turn it on and the screen did not work well, the screen turnes on and off, letters appeared on the screen as in Matrix.

I want to claim my money since the product purchased does not work properly as it should.If you could not retorn the money, I can accept that they send me another MP3 player  in exchange flor the one that is broken.

I look forward to hearing forma you.