FORMAL LETTER - AINA VAL

Dear Sir/ Madam,

I am writing in order to complain about an MP3 that I bought last Friday through your website, Gadgets.

First, about to the delivering I have to say that the package arrived whit delay, exactly three days late. Later when I opened the box and I checked its content I realized that there was not the case and the earpods that said in the website.

Secondly, just before turning on the MP3 and tasted it, I realized that the charger was also missing.  Finally, the worst thing of all happened, I tried the MP3 and it did not work, I think that is the button to turn on and off.

I would like to change the MP3 by another that works as it should. I think that I might deserve an apology from the company and I hope the company take measures about the problems with the conditions of the product.

I look forward to your response,

Yours faithfully,

Aina Val