Formal email- Sandra Martos

Dear Sir or Madame,

I write this letter, because last Saturday I received the MP3 that I bought on your website Gadgets.

The device arrived in good conditions, but the failures started when I turned on. When I plug in the headphones, you can't hear it, I've tried with differents headphones but the same thing happens, so it has to be an MP3 problema.

And the last problem, is that when you go to select the song, inmediataly the MP3 change the song, and it's impossible to listent the song you want. I don't know why it does it, because is recently new.

So I thing that you need to improve your products, and I believe that this problem with my MP3
be solved.

Thanks for your attention.
Sandra Martos.