Formal Email - Laura Sanchís

Dear Sir or Madam,

I am writing to you regarding my purchase of an MP3 Player in your site “Gadgets” because I have been having problems since I bought it last friday.

The first thing I would like to mention is that the MP3 Player arrived two weeks later than the expected date according to your co-worker information.

I would also like to stand out the shortage amount of battery my MP3 Player has. It just keeps running out, even when I use it only for 30 minutes. In addition, when I do not use it, it only lasts 1 hour on before it turns off by itself. Seeing that I could not repair it by myself, I decided to call you and asked if you could fix it, but you did not know what might be causing all these problems.

Since my MP3 Player was already broken when I purchased it, I thought that I would be given the possibility of returning it and you would give me a brand new one. Surprisingly, you declined my offer and refused to give me what I asked for.

All the things considered, I would like to request a refund so I can get my money back and buy another MP3 Player more useful than my current one.

I look forward to your reply.

Yours faithfully,

Kate Evans